Customer Service Representative
York, PA
Full Time
Mid Level
Position Summary
The Customer Service Representative is responsible for enhancing the company’s value proposition and affecting the total customer service experience by acquiring superior product knowledge and providing services that meet or exceed customer expectations.
Essential Duties and Responsibilities include the following.
The Customer Service Representative has no supervisory responsibilities.
Qualifications To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum high school diploma or GED
Computer Skills
Physical Demands and Work Environment While performing the duties of this job, the employee is regularly required to sit; use hands to grasp, handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision and color vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The noise level in the work environment is usually moderate.
The Customer Service Representative is responsible for enhancing the company’s value proposition and affecting the total customer service experience by acquiring superior product knowledge and providing services that meet or exceed customer expectations.
Essential Duties and Responsibilities include the following.
- Receive, process, and verify the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe systems and customer purchase orders. (Dynamic AX, EDI).
- Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
- Ensure and provide quality service to both internal and external customers.
- Access the company’s internal systems to obtain and extract order information and provide customer service supervisor with the data for inclusion in various reports.
- Support outside sales team and address issues related to the sales, service, and delivery of our products.
- Communicate and coordinate with internal departments (Supply Chain, Operations, Planning, & Sales).
- All other duties as assigned.
The Customer Service Representative has no supervisory responsibilities.
Qualifications To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent communication skills, both verbal and written.
- Professional phone skills.
- Attention to detail.
- Ability to problem solve.
- Ability to take initiative.
- Ability to multitask.
- 3-5 years of experience in a customer service focused environment.
Minimum high school diploma or GED
Computer Skills
- Experience using Microsoft Word, Excel and Outlook
- Dynamics AX experience a plus
Physical Demands and Work Environment While performing the duties of this job, the employee is regularly required to sit; use hands to grasp, handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision and color vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The noise level in the work environment is usually moderate.
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